Returns & Exchanges
At LuggageWorks, we stand behind the durability and style of our travel gear, offering a 30-day window for returns or exchanges on all unused items in their original packaging. We want to ensure your journey begins with the perfect companion, so we make our reclamation process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unused luggage or accessory in its original shipping box, ensuring all tags and protective dust bags are included.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous delivery markings.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or replacement will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing